FAQ

Nourishory – Frequently Asked Questions (FAQ)
1. How long will it take to receive my order?

• Handling time: 1–2 business days (Mon–Fri) • Transit time: 2–8 business days (Mon–Fri) •
 Estimated delivery time: 3–10 business days total within Australia.

2. Do you offer free shipping?
From time to time, we may offer free shipping promotions within Australia. Otherwise, shipping is calculated at checkout based on location and order size.

3. Where is Nourishory located?
Nourishory is an Australian-based business located in Inala, Queensland. All orders are shipped from within Australia.

4. What if I receive a defective product?
If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days. See our Return & Refund Policy for full details.

5. Can I cancel my order after it’s placed?
Yes, orders may be cancelled within 24 hours of purchase if they have not yet shipped. Contact us as soon as possible to request cancellation.

6. What is your return policy?
We offer a simple and hassle free return process. Items must be unused and returned within 30 days. See our Return & Refund Policy for full details.

7. When will I get my refund after returning an item?
Once your return is received and inspected, refunds generally take up to 7 business days to appear, depending on your payment provider.

8. Do you provide warranties or guarantees?
Yes, we provide a 30 day warranty on all purchases. For details, refer to our Return & Refund Policy.

9. How can I contact customer support?
You can reach us at info@nourishory.com or through the Contact Us page on our website.

10. Do you ship internationally?
No, at this time we ship exclusively within Australia.

11. Do you have a physical store location I can visit?
We currently operate as an online only store.

12. Can I place a bulk order for my business or organization?
Yes, we accept bulk and wholesale inquiries. Contact us for assistance.

13. How do I exchange a product?
For exchange requests, please refer to our Return & Refund Policy or contact support.

14. How can I track my order?
Once your order ships, you’ll receive a tracking number via email.

Contact Information
Store Name: Nourishory
Address: 3 Lupin Street, Inala, QLD, 4077, Australia
Email: info@nourishory.com
Phone: +61 480 359 292
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST) 
We typically respond to customer messages within 1–2 business days.